Kendrick Cars Initial Disclosure Document
What can we do for you?
Kendrick Cars (FCA reg 677686) work with a panel of carefully selected lenders who may be able to fund your vehicle purchase. Kendrick Cars is a credit broker – NOT a lender. We may receive a commission if you choose to fund your purchase through one of our selected lenders.
You are under no obligation to make use of any financial product arranged by us, or to purchase any insurance product from us. Other providers may offer similar finance or insurance products which may meet your needs.
Need extra support?
We understand that choosing your new car is a big decision and that a lot of factors will be discussed. If at any stage, during the process you feel that you need extra support while you consider your purchase options, please do not hesitate to mention this to any of our colleagues. This could include language or access challenges for example. We will do all we can to facilitate your needs so that you can make a decision which is right for you.
What if you have a complaint?
In most cases a complaint can be resolved by us. However, you can register formally in writing by emailing email@example.com or by post to Kendrick Cars, Furlong House, Browns Lane, Stanton on the Wolds, Nottingham, NG12 5BL. We will endeavour to respond to your complaint within seven working days.
If you are unhappy with the response to your complaint, or you wish to receive independent advice, you can seek to gain Alternative Dispute Resolution by contacting the National Conciliation Service on 01788538317 or via their website www.nationalconciliationservice.co.uk
If you wish to make a complaint after a purchase and have chosen to fund your purchase through one of our recommended lenders, you may wish to choose to contact them directly with your concern and they will guide you through their own complaint process, due to their vested interest in your vehicle.
What if you are still dissatisfied?
If at any stage, you feel that you cannot get a satisfactory resolution to your complaint you can refer to the Financial Ombudsman Service. You can find out more about this service by visiting www.Financial-ombudsman.org.uk or by writing to the Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR.